Shipping policy

Shipping Policy

Thank you for shopping with Salt & Strand ✨

We aim to process and dispatch all orders as quickly as possible.

Processing Times

Orders are typically processed within 1–3 business days after purchase. During launches, promotions, or busy periods, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Within New Zealand

We currently ship throughout New Zealand using tracked courier services.

Estimated delivery times:

North Island: 1–3 business days
South Island: 2–5 business days
Rural addresses may require additional delivery time

Please note that delivery timeframes are estimates only and may vary depending on courier delays or peak periods.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

Any free shipping promotions will be clearly stated on our website.

Incorrect Addresses

Please ensure your shipping address is entered correctly at checkout. Salt & Strand is not responsible for orders shipped to incorrectly entered addresses.

Lost or Delayed Parcels

Once an order has been dispatched, delivery is handled by the courier provider. While we will always do our best to assist, Salt & Strand is not responsible for shipping delays, lost parcels, or damage caused during transit.

If you experience an issue with your delivery, please contact us at hello@saltandstrand.co.nz and we’ll do our best to help.